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Acckkk... Charged in full for GP edition when downloading latest version...

Posted: Thu May 16, 2019 8:22 pm
by pfbzzz
I saw in my facebook feed a post about the latest version of HLT, along with the reminder that the upgrades were still free! (thanks for that...)

But I think I upgraded incorrectly... I remember from past upgrades that it always showed a price, but didn't actually charge it to when you went further. This time, I got charged in full for HLT GP again... $28.83.

Any way to fix this?

Re: Acckkk... Charged in full for GP edition when downloading latest version...

Posted: Thu May 16, 2019 8:27 pm
by pfbzzz
I guess I was supposed to download the rookie version again and upgrade in-app to GP rather than downloading the GP version directly? Just submitted a refund request with apple as well... Love the app, but really don't want to buy it twice!

Re: Acckkk... Charged in full for GP edition when downloading latest version...

Posted: Thu May 16, 2019 8:44 pm
by Harry
Yes, you need to follow the original purchase order. Detailed instructions are available in viewtopic.php?f=39&t=3341

Please request a refund using the Report a Problem link in Apple’s receipt or send the Google Order Number for your accidental purchase on Android.

- Harry