Page 1 of 1
Dual xgps 160 early battery demise
Posted: Tue Nov 01, 2016 3:27 pm
by theobick
I have an 18 month old xgps 16. The battery would no longer hold a charge after about 15 track days. So about 5 months ago I bought another one and after about 5 track days it runs out of juice after about an hour. I am on a motorcycle so it is not convenient to keep it plugged in. Dual will not answer contact requests. Does anyone else have this problem? Battery life is advertised at 10 hours. Better yet, who makes a more suitable unit?
Re: Dual xgps 160 early battery demise
Posted: Wed Nov 02, 2016 4:37 pm
by eyang_dual
theobick,
This is Ian from Dual. I received notice from Harry's team about your post. I apologize and will look into our customer support team about your case.
Are you based in U.S.? We can send you replacement battery and see if that will resolve the issue.
Best,
Ian
Re: Dual xgps 160 early battery demise
Posted: Thu Nov 03, 2016 5:48 pm
by theobick
Yes, Based in U,S Thanks. If you can post your email address, I will send you mine. I didn't know you can change the battery.
Re: Dual xgps 160 early battery demise
Posted: Mon Nov 07, 2016 3:31 pm
by eyang_dual
the email address is
eyang@dualcorp.com
Best,
Ian