New Phone, in app upgrades
New Phone, in app upgrades
My Iphone4 decided to quit today, picked up a Iphone 6.
I had purchased up to the Grand Prix within the app.
How do I download without paying for the upgrades again? When I try to download the addons , it asks to purchase.
I know most times once you confirm download it will tell you, "You have purchased this before" but that is only after the full transaction goes through, don't want run the transaction and pay for it again if it does not work.
Any suggestions? I can't remember the last time I ran a backup, I will try to restore when I get home but I know I have only backed up my contacts the last time I connected.
Thanks
I had purchased up to the Grand Prix within the app.
How do I download without paying for the upgrades again? When I try to download the addons , it asks to purchase.
I know most times once you confirm download it will tell you, "You have purchased this before" but that is only after the full transaction goes through, don't want run the transaction and pay for it again if it does not work.
Any suggestions? I can't remember the last time I ran a backup, I will try to restore when I get home but I know I have only backed up my contacts the last time I connected.
Thanks
New Phone, in app upgrades
As Long as you repeat your initial purchase order Apple will not charge you again. To make sure you follow the initial order, please start the App Store app, select the Updates tab, select Purchased, and install the base app. Afterwards, load the upgrades from within the LapTimer app and agree to get charged. As long as you use the same iTunes / Google ID as before, you will not get charged.
Harry
Harry
Re: New Phone, in app upgrades
you use the same iTunes / Google ID
Re: New Phone, in app upgrades
I followed the process steps outlined in the first post (Petrolhead first then GP upgrade) on Oct 31 but was charged on the App Store for the GP version.
I requested a refund today and received (a second! later) an automated refund denial "We've determined that your purchase does not meet the conditions for a refund"
So I cancelled the purchase and await my refund.
I would prefer to keep using Harry's app, advice please....
I requested a refund today and received (a second! later) an automated refund denial "We've determined that your purchase does not meet the conditions for a refund"
So I cancelled the purchase and await my refund.
I would prefer to keep using Harry's app, advice please....
Re: New Phone, in app upgrades
After posting the above, I went to look at my emails and am now really confused (but probably in a good way)
Contrary to the app store web page denial, I got an email saying:
Refund Confirmation
Dear Ralph
Recently you reported an issue with Harry's LapTimer Grand Prix using iTunes Report a Problem. This email confirms that you have been issued a refund of £26.99 for this purchase.
and then another saying:
Cancellation Confirmation
Dear Ralph
We have received your request to cancel the purchase of Harry's LapTimer Grand Prix made on 31 October 2019. You should receive your refund for this app in five to seven working days.
So I guess I'll have to unscramble the cancellation, but I'll wait for the charges to adjust through before trying to use the app.
Just thought you'd like to know.....
Contrary to the app store web page denial, I got an email saying:
Refund Confirmation
Dear Ralph
Recently you reported an issue with Harry's LapTimer Grand Prix using iTunes Report a Problem. This email confirms that you have been issued a refund of £26.99 for this purchase.
and then another saying:
Cancellation Confirmation
Dear Ralph
We have received your request to cancel the purchase of Harry's LapTimer Grand Prix made on 31 October 2019. You should receive your refund for this app in five to seven working days.
So I guess I'll have to unscramble the cancellation, but I'll wait for the charges to adjust through before trying to use the app.
Just thought you'd like to know.....
Re: New Phone, in app upgrades
You can check your purchase history here: https://support.apple.com/en-us/HT204088
Taken the latest full GP purchase and refund transactions aside, you will find the base edition purchased plus optional in-app purchases. Install that base version first. Start the app and goto Administration ‣ Add-ons ‣ Restore to restore any upgrades.
Please keep in mind that licenses are bound to Apple IDs. Changing the Apple ID will make apps and music purchased with that ID unavailable.
More information on changing phones can be found here: viewtopic.php?f=39&t=3341
- Harry
Taken the latest full GP purchase and refund transactions aside, you will find the base edition purchased plus optional in-app purchases. Install that base version first. Start the app and goto Administration ‣ Add-ons ‣ Restore to restore any upgrades.
Please keep in mind that licenses are bound to Apple IDs. Changing the Apple ID will make apps and music purchased with that ID unavailable.
More information on changing phones can be found here: viewtopic.php?f=39&t=3341
- Harry
Re: New Phone, in app upgrades
I paid for the upgrade from Rookie to Grand Prix in the app but it didn’t upgraded .
It takes some time or something elae necessary to be done ?
It takes some time or something elae necessary to be done ?
Re: New Phone, in app upgrades
Please start with checking your purchase history. AppStore / iOS and Google / Android
In case you see a Rookie purchase, a Petrolhead Upgrade and a GrandPrix Upgrade, you are ready to restore these upgrades: on iOS, goto LapTimer ‣ Administration ‣ Add-ons and press the Restore button. On Android, goto LapTimer ‣ Administration ‣ Add-ons and "buy" the Petrolhead upgrade first, and repeat for the GrandPrix Upgrade afterwards. "Buy" is is quotes here because you will not be charged again in case you have these upgrades in your purchase history already.
- Harry
Re: New Phone, in app upgrades
It seems that when trying to upgrade in petrolhead to Grand Prix the payment does not take place it just spins around? Really want to get this working evora Wednesday
Re: New Phone, in app upgrades
Please check your internet connection. Enter PlayStore / AppStore and check if you can see the list of apps purchased. The later is to verify the store app is actually able to connect to the store using the ID used.
- Harry