Backup does not work

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chrissi1106
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Backup does not work

Post by chrissi1106 » Wed Oct 19, 2016 4:40 pm

Hello everybody,

after the near lost of my laps I wanted to backup them via mail, but HLT does not send a backup mail to the provided mail adress.
I start HLT => Lap List => Export Button => All Laps as .hlptrl => click on Mail
After that I get a window showing "exporting laptimer...." and "send to mail" but then Laptimer crashes(?) and I get the welcome screen again. No mails were sent, I added my mail in expert settings as described in the how2.

Thank you very much!


Chrissi
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Harry
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Re: Backup does not work

Post by Harry » Fri Oct 21, 2016 6:30 pm

Which platform (iOS / Android) and OS version? Do you have enough space available? Please run a Check Data to make sure your data is in good shape too, it is available in LapTimer ‣ Administration ‣ Databases.

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chrissi1106
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Re: Backup does not work

Post by chrissi1106 » Sat Oct 22, 2016 6:17 pm

I m using android 4.2.2 and HLT v20.2.1 and got more then 5gb free memory on my phone. Check Data had found 2 errors and corrected them, but I cant still send me a backup mail.

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Re: Backup does not work

Post by Harry » Sat Oct 22, 2016 9:29 pm

Please make sure your mailer is setup (i.e. check if you can send mails through e.g. Gmail). Furthermore, make sure the storage permission is granted to LapTimer (Settings app).

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chrissi1106
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Re: Backup does not work

Post by chrissi1106 » Sun Oct 23, 2016 2:07 pm

Gmail is setup properly and I can send mails to myself and other mail adresses. Did you mean those permissions? As far as I can see, everything is allright.

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Re: Backup does not work

Post by Harry » Wed Oct 26, 2016 8:20 am

Hmm, the only other option that comes to mind is to test what happens when switching the device to English language settings temporarily (and try the export again).

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chrissi1106
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Re: Backup does not work

Post by chrissi1106 » Thu Oct 27, 2016 8:03 pm

I've updated to 20.2.2 today and set the device to english language but HLT keeps "crashing" and I get no mail. Any other thouhts? Dropbox seems to work, but to the fact that I do not have an account, I cant test that.

Regards
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Re: Backup does not work

Post by chrissi1106 » Sat Nov 26, 2016 4:31 pm

Hello,

just updated to 20.2.4 and the App still crashs when I want to send my data. No new ideas? :(


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Re: Backup does not work

Post by Harry » Thu Dec 01, 2016 11:29 pm

Please post the precise device type (create a Contact mail from the startup screen, the model is shown in the row starting with "Product:". In case you have updated your Android version (4.2.2), please add this information too. I will check if I can find a crash log showing this issue.

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Re: Backup does not work

Post by chrissi1106 » Tue Dec 13, 2016 7:05 pm

Hello,

I haven't updated Android and my device is still a HTC One S S4 with MaximusHD Custom Rom. What did you mean with "create a Contact mail from the startup screen" ?
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