Software startup failure

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jarobs
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Software startup failure

Post by jarobs »

Dear Support team,
After the recent update 20.1.2 the software does not start anymore (Leider wurde Laptimer beendet). Runs on Android 4.2.2 HTC One X. Also I tried to run the software on two systems in parallel to transfer my track records, however I doubt this is the problem as it worked before the update.
Warm regards
Jarob
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Harry
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Re: Software startup failure

Post by Harry »

Hi,

Please make sure you have really updated to 20.1.2. Version 20.1.1 crashed for devices lower than Android 5.0 - which is the reason 20.1.2 appeared a few hours later. Oddly, I do to have any 4.2.2 device available any more and are testing with 4.3, 5.1, 6.0 currently. This means I need to wait until crash logs are coming showing the issue. It can be either a compatibility issue, or an problem with ressource restrictions of your device. The HTC One X is slightly above the original minimal requirements named for LapTimer, but the new top chain used for LapTimer v20.1 may add some extra requirements.

So in short: I will pursue this issue, but it will take some time.

- Harry
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chrissi1106
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Re: Software startup failure

Post by chrissi1106 »

Hello,

I've just created this account as I encountered the same problem as the user jarobs. My device is a HTC One S with Maximus HD10.1 ROM based on Android 4.2.2. I own the Petrolhead-Edition and Laptimer is up to date. (20.1.3). Laptimer doesn't even start, it directly fails with the same error (Leider wurde Laptimer beendet).

If I could upload a crashlog or anything else please tell me, so I can help, as I really enjoy the Laptimer. (Maybe I can't even use it tomorrow at the Nordschleife :()

Thank you very much!


Grüße
Chrissi
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Harry
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Re: Software startup failure

Post by Harry »

Provided the phone has Internet access, I should get the crash logs. For LapTimer 20.1.x I do not see any crash report for 4.2.x devices so far... So chances are good, this is an issue with main memory available...

- Harry
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chrissi1106
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Re: Software startup failure

Post by chrissi1106 »

Hi,

ja das Telefon hat immer eine Internetverbindung. Heute Morgen hat sich die App auf 20.1.4 aktualisiert aber der Fehler besteht weiterhin. Liegt der Fehler an meinem Telefon? Ich würde es gerne mal neu installieren, muss aber gestehen ich weiß nicht, was dann mit meinen gespeicherten Runden passiert, da ich (natürlich nicht) daran gedacht habe, die Daten jemals zu backuppen...

Vielen lieben Dank


Yes the phone has a steady internet connection. The app updated itself this morning to 20.1.4 but it keeps crashing. Is there a problem with my device? I havent backupped anything, so I m unsure to simply re-install Laptimer, as I want to keep my data...

Thanks!
jarobs
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Re: Software startup failure

Post by jarobs »

Dear Harry,

Actually the phone tries to send a crashlog but it fails. The crashlog screen appears and I can add a custom answer but there is no send button.

For me I just want to transfer my old laps into my new phone. Any chance that I can access them directly via a pc when connected as hard drive and copy them into the new phone?
Is this also possible for my cars?

Warm regards
Jarob
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Harry
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Re: Software startup failure

Post by Harry »

I have a received a crash log in Google's portal now. It seems, the crash appears before LapTimer logging starts up. I can see the issue, it is a missing library in Android 4.2 and 4.1. I will check if there are alternatives.

- Harry
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Harry
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Re: Software startup failure

Post by Harry »

Problem found, it can be worked around for Android versions before 4.3. I will release a fix version later today.

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Re: Software startup failure

Post by Harry »

Version 20.1.5 will be available in latest an hour.

- Harry
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chrissi1106
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Re: Software startup failure

Post by chrissi1106 »

Just installed the Update and Laptimer works.

Great Support, thank you.
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