Software startup failure

Help on issues you run into with LapTimer; in case you have a question on how to use LapTimer, use the forum "Using LapTimer" instead
jarobs
20 or more Posts ★★★
20 or more Posts ★★★
Posts: 55
Joined: Mon Jul 20, 2015 12:11 pm

Software startup failure

Post by jarobs » Sun Oct 02, 2016 11:01 am

Dear Support team,
After the recent update 20.1.2 the software does not start anymore (Leider wurde Laptimer beendet). Runs on Android 4.2.2 HTC One X. Also I tried to run the software on two systems in parallel to transfer my track records, however I doubt this is the problem as it worked before the update.
Warm regards
Jarob
User avatar
Harry
Site Admin
Site Admin
Posts: 9688
Joined: Sun Sep 12, 2010 10:32 am
Location: Siegum, Germany
Contact:

Re: Software startup failure

Post by Harry » Sun Oct 02, 2016 11:37 am

Hi,

Please make sure you have really updated to 20.1.2. Version 20.1.1 crashed for devices lower than Android 5.0 - which is the reason 20.1.2 appeared a few hours later. Oddly, I do to have any 4.2.2 device available any more and are testing with 4.3, 5.1, 6.0 currently. This means I need to wait until crash logs are coming showing the issue. It can be either a compatibility issue, or an problem with ressource restrictions of your device. The HTC One X is slightly above the original minimal requirements named for LapTimer, but the new top chain used for LapTimer v20.1 may add some extra requirements.

So in short: I will pursue this issue, but it will take some time.

- Harry
Image Image Image Image
chrissi1106
10 or more Posts ★
10 or more Posts ★
Posts: 10
Joined: Sat Oct 08, 2016 6:20 pm

Re: Software startup failure

Post by chrissi1106 » Sat Oct 08, 2016 6:29 pm

Hello,

I've just created this account as I encountered the same problem as the user jarobs. My device is a HTC One S with Maximus HD10.1 ROM based on Android 4.2.2. I own the Petrolhead-Edition and Laptimer is up to date. (20.1.3). Laptimer doesn't even start, it directly fails with the same error (Leider wurde Laptimer beendet).

If I could upload a crashlog or anything else please tell me, so I can help, as I really enjoy the Laptimer. (Maybe I can't even use it tomorrow at the Nordschleife :()

Thank you very much!


Grüße
Chrissi
User avatar
Harry
Site Admin
Site Admin
Posts: 9688
Joined: Sun Sep 12, 2010 10:32 am
Location: Siegum, Germany
Contact:

Re: Software startup failure

Post by Harry » Sat Oct 08, 2016 9:52 pm

Provided the phone has Internet access, I should get the crash logs. For LapTimer 20.1.x I do not see any crash report for 4.2.x devices so far... So chances are good, this is an issue with main memory available...

- Harry
Image Image Image Image
chrissi1106
10 or more Posts ★
10 or more Posts ★
Posts: 10
Joined: Sat Oct 08, 2016 6:20 pm

Re: Software startup failure

Post by chrissi1106 » Mon Oct 10, 2016 5:20 pm

Hi,

ja das Telefon hat immer eine Internetverbindung. Heute Morgen hat sich die App auf 20.1.4 aktualisiert aber der Fehler besteht weiterhin. Liegt der Fehler an meinem Telefon? Ich würde es gerne mal neu installieren, muss aber gestehen ich weiß nicht, was dann mit meinen gespeicherten Runden passiert, da ich (natürlich nicht) daran gedacht habe, die Daten jemals zu backuppen...

Vielen lieben Dank


Yes the phone has a steady internet connection. The app updated itself this morning to 20.1.4 but it keeps crashing. Is there a problem with my device? I havent backupped anything, so I m unsure to simply re-install Laptimer, as I want to keep my data...

Thanks!
jarobs
20 or more Posts ★★★
20 or more Posts ★★★
Posts: 55
Joined: Mon Jul 20, 2015 12:11 pm

Re: Software startup failure

Post by jarobs » Tue Oct 11, 2016 11:27 am

Dear Harry,

Actually the phone tries to send a crashlog but it fails. The crashlog screen appears and I can add a custom answer but there is no send button.

For me I just want to transfer my old laps into my new phone. Any chance that I can access them directly via a pc when connected as hard drive and copy them into the new phone?
Is this also possible for my cars?

Warm regards
Jarob
User avatar
Harry
Site Admin
Site Admin
Posts: 9688
Joined: Sun Sep 12, 2010 10:32 am
Location: Siegum, Germany
Contact:

Re: Software startup failure

Post by Harry » Tue Oct 11, 2016 11:35 am

I have a received a crash log in Google's portal now. It seems, the crash appears before LapTimer logging starts up. I can see the issue, it is a missing library in Android 4.2 and 4.1. I will check if there are alternatives.

- Harry
Image Image Image Image
User avatar
Harry
Site Admin
Site Admin
Posts: 9688
Joined: Sun Sep 12, 2010 10:32 am
Location: Siegum, Germany
Contact:

Re: Software startup failure

Post by Harry » Tue Oct 11, 2016 12:15 pm

Problem found, it can be worked around for Android versions before 4.3. I will release a fix version later today.

- Harry
Image Image Image Image
User avatar
Harry
Site Admin
Site Admin
Posts: 9688
Joined: Sun Sep 12, 2010 10:32 am
Location: Siegum, Germany
Contact:

Re: Software startup failure

Post by Harry » Tue Oct 11, 2016 1:54 pm

Version 20.1.5 will be available in latest an hour.

- Harry
Image Image Image Image
chrissi1106
10 or more Posts ★
10 or more Posts ★
Posts: 10
Joined: Sat Oct 08, 2016 6:20 pm

Re: Software startup failure

Post by chrissi1106 » Tue Oct 11, 2016 4:02 pm

Just installed the Update and Laptimer works.

Great Support, thank you.
Post Reply